Skip Navigation

Coronavirus: For our latest information on how we're supporting customers during this time please click here.

thyssenkrupp Access - Warranty Assistance

Welcome to thyssenkrupp Access Corp's Warranty Assistance page.

ThyssenKrupp Access no longer manufactures products or provides parts sales in the United States. Some products may still be eligible for warranty.

Please completely fill in the form below. We will determine your eligibility for warranty and will contact you accordingly.

Important information

Privacy Policy

ThyssenKrupp Access is committed to protecting the online privacy of visitors to its website. We believe that greater protection of personal privacy on the web will not only protect consumers, but also increase consumer confidence and ultimately their participation in online activities. We intend to give you as much control as possible over your personal information.

The purpose of our policy is to inform you about the types of information we gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information.

Our site may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors or other sites to which we provide links from our sites. You should check the applicable privacy policy of the website sponsor when linking to other websites.

Personal Information Which We Collect

We may request that you voluntarily supply us with personal information, including your e-mail address, postal address, home or work telephone number, credit card number (only if you choose to purchase a product online), for such purposes as correspondence, making a purchase, or participating in online contests, surveys, or games. If you choose to give us personal information via the Internet that we or our business partners may need-to correspond with you, to process an order or to provide you with a subscription, for example-then it is our intent to let you know how we will use such information. Like many other commercial sites, our site may utilize a standard technology called a "cookie" to collect information about how our site is used.

Cookies were designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was previously browsing the site. Our cookie cannot retrieve any other data from your hard drive or pass on a computer virus. Our website may use cookies to enhance your visit. Cookies can securely store a user's password, personalize Homes, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect a domain name (for example, "" or "") and track a path through our web pages. We only use "cookies" to gather the information indicated in this policy and do not use cookies to gather personal identifying information about you (such as your name) without your consent.

We may require you to supply us with personal information (demographic information such as age, income, education, population data, zip codes) during a "registration" process online prior to using certain features of our site. We use this general information in statistical form to understand our site's demographics, such as percentage of male and female users, geographic location, age ranges, or a combination of these or other demographics. As detailed below, we will not share specific information about you to advertisers or third parties without your consent.

Use of User Information

We may perform statistical analyses of aggregate (group) user behavior. This allows us to measure relative consumer interest in the various areas of our websites for product development purposes. Any information we collect is used for our own internal purposes to improve the content of the website, to enhance users' experiences when visiting our site, to customize the content and/or layout of our pages, and to provide the services required by an individual user. We do not use personal identifying information for any reason that is not disclosed either in this Policy or at the time the information is requested. Aside from an automatic reply to an e-mail received by us, it is our intent not to e-mail to you unless you request a particular service, or consent to being contacted by e-mail. There may be instances where you will have the opportunity to subscribe to an e-mail list that will send information about the site or our advertisers to your e-mail address, but after an initial mailing gauging your interest this will be continued only with your permission and consent.

Disclosure to Third Parties

We do not share personal identifying information with any third party without your permission. We disclose only in aggregate (group) form our statistical analyses or demographics of users to third parties, such as advertisers or other business partners. This aggregate information does not include names or e-mail addresses. In some instances, we operate shared websites with businesses affiliated with us. Our Privacy Policy will apply to these websites. PLEASE BE AWARE that when you voluntarily disclose personal information (such as your name or e-mail address) in chat areas or bulletin boards or to third parties, that information may be collected by others outside our control and may result in unsolicited messages from others.

Accuracy of User Information

Questions regarding our Privacy Policy, the accuracy of your personal information or the use of the information collected should be directed by telephone at (816)763-3100. You also can write us at:

ThyssenKrupp Access Corp.
4120 Dr. Greaves Road
Grandview, MO 64030

We reserve the right to change this Policy at any time, and will post any changes to this Policy as soon as they go into effect.

Security of Information

We seek to ensure the security of personal information submitted by our users. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When we collect other information from our users, it is stored in an area to which the general public does not have access.


At times while assessing our site, a user may be given a choice of "opting-out" of certain uses of his or her information. We will provide this choice where appropriate.

Permission to Use Materials

The right to download and store or output the materials in our site is granted for the user's personal use only, and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display or editing of these materials by any means mechanical or electronic without the express written permission of ThyssenKrupp Access is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us at (816)763-3100.

Agreement between User and ThyssenKrupp Access Corporation only

This website (the “Site”) is provided by ThyssenKrupp Access Corporation only, (hereinafter, “ThyssenKrupp”, “we”, “us”, or “our”) and is subject to these terms, conditions and notices and all modifications thereto (the “Terms and Conditions”). “You” and “your” refer to each company, supplier, or individual that uses this Site. The following Terms and Conditions constitute a legal agreement.

By accessing or using this Site, you agree to all terms of use, conditions, and notices contained or referenced in these Terms and Conditions. You further agree to comply with all procedures, rules and policies established by us, and all applicable federal, state, and local laws and regulations, including without limitation, the Communications Decency Act (47 U.S.C. § 223 et. seq.) and the Digital Millennium Copyright Act (17 U.S.C. § 101 et. seq.). If you do not agree to these terms, you may not use this Site.

Unless otherwise indicated, use of this Site is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Site. You may display and electronically copy, download and print hard copies of portions of the material from the Site solely for your own noncommercial use. You agree that you do not acquire any ownership rights in any such materials as a result of downloading such materials from the Site. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content on this Site, without prior written permission of ThyssenKrupp is strictly prohibited.

We may prohibit or enjoin any conduct or use of the Site that restricts or prevents other users from using the Site, and we have the right to deny access to anyone that we deem unfit to use the Site for any reason or no reason. Notwithstanding the above, we have no obligation to monitor the use of the Site, but we reserve the right to do so.


These Terms and Conditions, as well as all content on the Site, are subject to change without notice. Furthermore, ThyssenKrupp may discontinue or modify any aspect of the Site without notice or liability.

Copyrights and Trademarks

The entire content of the Site, including but not limited to text, design, graphics, interfaces, code and the selection and arrangement thereof is the sole and exclusive property of ThyssenKrupp Access Corporation / ThyssenKrupp Manufacturing LLC. Copyright ThyssenKrupp Access Corporation / ThyssenKrupp Manufacturing LLC. All rights reserved.

All trademarks, service marks and trade names used in this Site are the property of ThyssenKrupp Access Corporation / ThyssenKrupp Manufacturing LLC, or its affiliates or are used herein by permission of the owner.

Nothing within these Terms and Conditions and this Site shall be construed as conferring any rights or licenses to any of our or any third party's intellectual property rights, whether by estoppel, implication, waiver, or otherwise.


This Site and all information, products and services included herein, including without limitation, text, graphics and links, are provided “as is” and without warranties of any kind, whether express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. ThyssenKrupp does not represent or warrant that the Site will be uninterrupted or error-free, that defects will be corrected, and makes no representation or warranty as to the accuracy, adequacy, usefulness, timeliness, or reliability of information contained in the Site.

Limitation of Liability

Your use of this Site is at your own risk. ThyssenKrupp shall not be liable for any damages, including but not limited to direct, indirect, special, punitive, incidental, exemplary or consequential, arising out of or in connection with the use, inability to use, or performance of this Site regardless of whether ThyssenKrupp has been advised, knew, or should have known of the possibility of such damages. If you are dissatisfied with any materials or information provided on this Site, your sole and exclusive remedy is to discontinue using the Site.


This Site may contain links to Internet sites not under the control of ThyssenKrupp. These links are provided solely as a convenience to users and therefore, you access them at your own risk. Any link provided on this Site is not an endorsement by ThyssenKrupp of that site or any of its contents, products, or services contained or offered therein and is not to imply that ThyssenKrupp has reviewed, is responsible for, sponsors, endorses, is affiliated with or associated with the linked site. These Terms and Conditions and ThyssenKrupp's Privacy Statement, contained herein, are specifically not applicable to any linked site. Therefore, you should review the Terms and Conditions and Privacy Statement of any linked site before submitting personal information.

You may not: (i) link to the home page of this Site; (ii) link to any internal pages of this Site; (iii) link directly to any graphics or files on this Site; or (iv) frame or mirror any part of this Site.


Except for personal information provided per the Privacy Statement, any information, material or communication, including but not limited to feedback, questions, comments, suggestions, ideas, graphics or computer files of any type, submitted to ThyssenKrupp is considered non-confidential and non-proprietary. ThyssenKrupp is free to use, copy, modify, adapt, publish, translate, distribute and/or incorporate such into other works for any and all purposes, commercial or noncommercial.

Applicable Laws and International Users

Your use of this Site shall be governed in all respects by the laws of the State of Delawre, USA, without regard to its choice of law provisions. You agree by accessing this Site that jurisdiction over, and venue in, any legal proceedings directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Delaware County of Delaware. ThyssenKrupp makes no representation that materials in this Site are appropriate or available for use in locations outside of the USA, and access to this Site from territories where the content is illegal is prohibited. Those who access this Site from locations outside the USA are solely responsible for compliance with all local laws.

Term and Termination Provisions

These Terms and Conditions may be modified or terminated by ThyssenKrupp without notice at any time for any reason or no reason. The provisions relating to Copyrights and Trademarks, Disclaimer, Limitation of Liability, Applicable Laws, Privacy Policy and Arbitration shall survive any termination.

Privacy Statement

ThyssenKrupp is dedicated to protecting your privacy while you are using or accessing the Site. This Privacy Statement applies solely to the ThyssenKrupp Site. Once you enter another web site, via a link provided on the Site or by other methods, ThyssenKrupp is no longer responsible for the privacy practices of the linked site. You should review the privacy statements of those web sites as posted on the individual web sites. ThyssenKrupp reserves the right to collect use and user statistics from the Site. Use and user statistics will be used to track information such as visitor interests, which may be used to enhance and improve the Site in the future; however, such use and user statistics do not include personally identifiable information. Generally, no personally identifiable information is tracked or collected on the generally accessible portions of the Site, unless you voluntarily provide such information to ThyssenKrupp via web forms or surveys on the Site. However, if you access certain portions of the Site by using a particular account authorized by ThyssenKrupp and/or a user name and password created by the account holder, certain information including your user name and password will be collected and identified with the information ThyssenKrupp has on file for that user name, and the information and materials you access and actions you take while logged on with that user name, will be tracked by ThyssenKrupp.

ThyssenKrupp does not sell or otherwise distribute names or other personally identifiable information to third parties for direct marketing, sales or any other purposes. Except as noted herein, any personally identifiable information received by ThyssenKrupp is used solely for internal ThyssenKrupp purposes and is not shared with any nonaffiliated organizations.

The Site is not designed or intended to attract children under the age of 13. ThyssenKrupp does not collect any personally identifiable information, whether or not such information is voluntarily provided, from any person it actually knows is under the age of 13. If a parent or guardian accesses the Site on behalf of a person under the age of 13, that parent or guardian is responsible for protecting that child's personally identifiable information.


ThyssenKrupp Access Corporation, at its own discretion may require any user of this Site to submit any disputes arising from the use of this Site or these Terms and Conditions to final and binding arbitration under the International Rules of Arbitration of the American Arbitration Association.